e-Transfer Guide

Sending Interac e-Transfers† is easy all you need is an email address and/or a mobile phone number and access to online banking.

Follow the steps below to get started:

  1. LOG IN to online banking
  2. Click TRANSFERS and choose SEND INTERAC E-TRANSFER from the left-hand menu
  3. Select EDIT SENDER PROFILE and ENTER YOUR INFORMATION
  4. Click EDIT RECIPIENTS and then ADD RECIPIENT to add a new transfer recipient
  5. Create a SECURITY QUESTION. Be sure to let the recipient know the answer to the security question (but don't send it with the transfer)
  6. Click on SEND INTERAC E-TRANSFER, enter the AMOUNT and the RECIPIENT INFORMATION

When the funds are accepted, you will be notified through email, text message or both, whichever you chose.

It may take 30 minutes or more for the notification to be sent and the funds received.

Receiving Interac e-Transfers

You'll receive a notification via text message or email. The notification will include:

  • Sender's name
  • Transfer amount
  • Expiry date
  • Message from sender (optional)
  • Links and directions to assist in the deposit of the electronic transfer
  1. CLICK THE LINK in the notification. You will be taken to the Interac website and asked to select your financial institution
  2. LOG IN to online banking or mobile banking
  3. Answer the SECURITY QUESTION
  4. ACCEPT OR DECLINE the transfer
  5. Choose the ACCOUNT to deposit funds to
  6. ADD AN OPTIONAL MESSAGE to the sender and confirm the transfer
  7. An Interac e-Transfer receipt will display

Checking the Status of Interac e-Transfers

Go to the PENDING INTERAC E-TRANSFER page, which shows all active e-Transfers. To see completed transfers, visit the E-TRANSFER HISTORY page.

Canceling* an Interac e-Transfer

An Interac e-Transfer† can only be canceled if the status has changed to ‘Recipient Notified’, then you will have the option to cancel or resend the notice.

To cancel an Interac e-Transfer:

  1. LOG IN to online banking
  2. Click TRANSFERS and choose PENDING INTERAC E-TRANSFERS
  3. FIND THE TRANSFER you wish to cancel and click the CANCEL button
  4. Choose the ACCOUNT in which to deposit the reclaimed funds
  5. Click CONTINUE
  6. Review your information and click CONFIRM to cancel the transfer
 

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