Telephone Banking

Pay bills quickly and easily by connecting with ACU through your mobile phone or landline. Manage your money whenever you want, at home or on the go. Our automated service is easy to use and is available 24/7. 

Benefits

  • get balance and transaction information
  • transfer funds between your accounts
  • transfer funds to another ACU member, providing you have signed a Member-to-Member Transfer Agreement
  • pay bills
  • change your Telephone Access Code (TAC) or customize your telephone banking

Ready to sign up? Expand/Collapse

What you'll need

  • an active Assiniboine Credit Union debit card; if you don't have one, visit any ACU branch or call our Member Communication Centre
  • touchtone landline phone or mobile phone

Then contact us to begin

  • visit any ACU branch or call our Member Communication Centre and we'll set you up with a Telephone Access Code (TAC) which you'll use to securely access telephone banking
  • you can also email us at cu@assiniboine.mb.ca, telling us you’d like to sign up; include your name, the account number(s) you’d like to register and your phone number, then we’ll be in touch within one business day to confirm that you’re ready to start banking by phone

 

Reaching and navigating Telephone Banking Expand/Collapse

  1. Call 204.958.8588 (in Winnipeg) or 1.877.958.8588 (toll-free outside Winnipeg, but within Canada). Press 1 for ACU telephone banking. Press 2 to report a lost Debit or Mastercard.
  2. Choose one of the following options from the main menu:
    • Press 1 for Account Inquires 
    • Press 2 to perform a Financial Transaction 
    • Press 3 to change your Telephone Access Code 
    • Press 4 to report a lost or stolen MasterCard 
    • Press * to end your call
  3. Enter your 16-digit debit card number followed by the number sign (#).
  4. Enter your Telephone Access Code (TAC), followed by the number sign (#).
  5. Follow the prompts for further actions. We've listed them below as a quick reference.

Press 1 on the main menu for Account Inquiries

Under Account Inquires, you can use the following codes to access your telephone banking options.

 1 Account balances of accounts and sub accounts
 2 Account activity
 3 Search transaction by specific amount
 4 Search by specific cheque number
 5 Mastercard and credit card balances
 8 To repeat list
 9 To return to main menu
 0 To transfer to member service representative
 * To end the call

Press 2 on the main menu for Financial Transactions (transfers & bill payment)

Press 1 Manage Transfer
1 To add new transfer
2 List existing transfer
3 Remove existing transfer
Press 2 Manage Bill Payment
1 To pay a bill
2 To add new bill payee
3 To remove a bill payment payee
4 To list bill payee

Press 3 on the main menu for Telephone Access Code changes

Your Telephone Access Code must be between 5 to 8 digits long.  

Press 4 on the Main Menu to report a lost or stolen Mastercard or to check your balance. (In your next step Select Option 1, Cardholder Related Inquires)

Press 8 on any menu to repeat menu options 

Press 9 on any menu to return to previous screen

Press 0 on any menu for Live Help/Speak to a Member Representitive

Member Service Representatives are available Monday to Friday, 8:00am - 8:00pm and Saturdays, 9:00am - 4:00pm. If you call outside business hours, you can leave a message and a rep will return your call the following business day.

Important information about your Telephone Access Code (TAC) Expand/Collapse

  • when you sign up for telephone banking or online banking, you're provided with a Telephone Access Code (TAC) number; this is different from your Personal Identification Number (PIN) which you use when accessing an ATM or making an Interac purchase
  • you’ll need your TAC each time you use telephone banking
  • your TAC number is a security code that keeps your account safe, so write down your TAC and keep it in a safe place, or memorize it 
  • never give your TAC to anyone else
  • when you receive your TAC, you can either keep the number you’re given or change it to a new number
  • if you ever forget your TAC, contact the Member Communication Centre; we'll ask you some questions to establish your identity and then set up a new TAC for you

Online Banking Direct Services Agreement Expand/Collapse

The Direct Services Agreement is the legal agreement between you and Assiniboine Credit Union for use of online banking services.

  • you'll see the agreement when you login to online banking for the first time; before you begin using online banking, you will need to read and agree to the terms and conditions outlined in the agreement
  • the agreement explains how you can access and use our online banking services
 

Online BankingExpand/Collapse

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