Online Banking

If you have a personal computer or a mobile device connected to the internet, you can access and manage your ACU accounts and do most of your regular banking functions, from anywhere, at any time of day. It's simple, completely secure and the ultimate in convenience.

Here's what you can do

  • have secure access to your account balances, activity and details 
  • transfer funds between your accounts
  • send and receive Interac e-Transfers†
  • transfer funds to another ACU member
  • pay bills
  • view online statements
  • download your account transactions to common accounting programs
  • make contributions to your RRSPs and TFSAs online, and withdraw money from your TFSA as well; visit Transfers Between Your Accounts to learn how to set up transfers online
  • check your MasterCard® credit card and Credential® accounts

How to sign up for online banking Expand/Collapse

What you'll need

  • an active ACU debit card; if you don't have one, visit any ACU branch or call the Member Communication Centre
  • access to the Internet; even if you don't have access to the Internet at home, you can do online banking using a secure login anywhere you can make a WIFI connection
  • a personal computer or mobile device; online banking supports very basic minimum screen resolutions, the minimum being 800 x 600
  • a web browser with 128-bit encryption; all modern browsers support 128-bit security encryption, if you're not sure what you have, see Browser Requirements for more information

Then contact ACU

Visit any ACU branch or call our Member Communication Centre, and we'll set you up with a Personal Access Code (PAC) which you can use to securely log in to your account, online.

The first time you log in Expand/Collapse

Logging in to online banking is just a few clicks away.

  1. you can access your account using the Login box that appears on every page of our website
  2. at the Login ID, enter your 16-digit debit card number and the temporary Personal Access Code (PAC) you received and select Login
  3. change your PAC to a numeric code you'll remember, that's between five and eight digits long
  4. the first time you login, the Direct Service Agreement appears; once you've read and accepted the Terms and Conditions, you can continue to your account page
  5. select three security questions and provide three answers to the questions; these questions will appear if you are logging in from an unregistered computer or device
  6. to register the computer or device you are currently using, click the checkbox

When you register your computer or device, a cookie will be placed on it which tells our online banking system that your device can be trusted. That way, you won't be asked a security question when you log in. If you choose to delete your browser cookies, the system will ask you one of your security questions the next time you login.

For your own security, don't register public computers, your computer if it's in a shared space, or any other computer/device that you believe could be insecure.

Secure login from a registered computer or device Expand/Collapse

At the Login ID, enter your 16-digit debit card number and in the Access Code field, enter your Personal Access Code (PAC), then select login.

Our banking system will verify that the computer or device you're using is registered with the debit card number you entered.

Secure Login from a non-registered computer Expand/Collapse

At the Login ID, enter your 16-digit debit card number and in the Access Code field, enter your Personal Access Code (PAC), then select login. Answer the security question that appears.

Important info about your Personal Access Code Expand/Collapse

  • when you sign up for telephone banking or online banking, we give you a Personal Access Code (PAC) number; this is different from the Personal Identification Number (PIN) you use to access an ATM or make an Interac purchase
  • you’ll need your PAC each time you use online banking services
  • your PAC number is a security code that keeps your account safe, so record your PAC and put in a secret and secure place, or memorize it
  • when you receive your PAC, you can either keep the number you’re given or change it to a new number
  • when you choose your own PAC, avoid using numbers that can be easily linked to you such as your date of birth, address, social insurance number, phone number, etc.
  • never give your PAC to anyone else.
  • change your PAC regularly; you can do this after you login to online banking
  • if you ever forget your PAC, contact the Member Communication Centre; we'll ask you some questions to establish your identity and then set up a new PAC for you

Online banking Direct Services Agreement Expand/Collapse

The Direct Services Agreement is the legal agreement between you and Assiniboine Credit Union for use of online banking services. You'll see the agreement when you login to online banking for the first time. Before you begin banking online, you'll need to read the agreement and and agree to its terms and conditions (which explains how you can access and use our online banking services).

®Credential and Credential Direct are registered marks owned by Credential Financial Inc. and are used under licence.

 

Online BankingExpand/Collapse

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