Interac e-Transfers

Interac® e-Transfers† are a simple, fast, convenient and secure way to send and receive money directly from one person's bank account to another's. The great thing is, you don't even need to know the recipient's banking information. Interac e-Transfers are easier than using cheques, more secure than cash, and cost much less than sending a wire.

Using online banking, mobile web banking, or our ACU Anytime mobile app, you can send money to anyone with:

  • an email address or mobile phone number
  • a bank account with a Canadian Financial Institution
  • online banking access
    NOTE: Recipients do not have to have Interac® e-Transfer capability, but the sender does

The recipient of your transfer is notified by email and/or text message when the transfer has been sent, and in just a few clicks, the money is in her or his account.

Security Expand/Collapse

Your personal information is always secure because you don't share any of it with the recipient of the funds. You don't need to know the recipient's bank account number and they never see yours. The only information exchanged is an email address, mobile phone number, or both, and a security question and answer that you create and share with the recipient.

How to send an Interac e-Transfer Expand/Collapse

You can send up to $3,000 with an Interac®e-Transfer. The recipient does not need to have Interac® e-Transfers set up, but they need to have online banking with a Canadian financial institution.

  1. log in to online banking
  2. select Transfers and choose Send Interac® e-Transfer from the left-hand menu
  3. To begin using Interac® e-Transfers, select Edit Sender Profile and enter your information
  4. To add a new Interac®e-Transfer recipient, select Edit Recipients and then add recipient
  5. Create a security question; be sure to let the recipient know the answer to the security question (but don't send it along with the transfer)
  6. Select Send Interac®e-Transfer, enter the amount and the recipient information

Your recipient will receive an email or text message notification that contains instructions for depositing the transfer into their account. When the Interac®e-Transfer has been either completed (or declined), you'll be notified through email, text message, or both, whichever you chose. It may take 30 minutes or more for an Interac®e-Transfer to be sent. Please note that the Interac®e-Transfer funds are withdrawn from your account as soon as you send the e-Transfer.

How to receive an Interac e-Transfer Expand/Collapse

You can receive up to $10,000 in an Interac®e-Transfer.

  1. you'll receive a notification via text message or email, which will include:
    • sender's name
    • transfer amount
    • expiry date
    • message from sender (optional)
    • links and directions to assist in the deposit of the electronic transfer
  2. select the link in the notification; you will be taken to the Interac®website and asked to select your financial institution
  3. login to online banking or mobile banking
  4. answer the security question
  5. accept or decline the transfer
  6. choose the account to deposit funds to
  7. add an optional message to the sender and confirm the transfer
  8. you'll see an Interac®e-Transfer receipt

How to cancel an Interac e-Transfer Expand/Collapse

An Interac®e-Transfer can only be cancelled if the Transfer Status has changed to 'Recipient Notified'. To cancel an Interac®e-Transfer:

  1. login to online banking
  2. Select Transfers and choose Pending Interac®e-Transfers
  3. Find the transfer you wish to cancel and select the Cancel button
  4. Choose the account in which to deposit the reclaimed funds
  5. Select Continue
  6. Review your information and select Confirm to cancel the transfer

Dollar amount limits Expand/Collapse

For sending an Interac e-Transfer
Per Transaction $3,000
Daily $10,000
Weekly $10,000
Monthly $20,000
For receiving an Interac e-Transfer
Per Transaction $10,000
Daily $10,000
Weekly $70,000
Monthly $300,000

Expiry dates Expand/Collapse

Interac®e-Transfers expire 30 days after they are sent. The Interac®e-Transfer text or email message that's sent to the recipient will have the expiry date included as part of the Interac®e-Transfer information. 

  • after 30 days, the recipient will not be able to accept the funds; the sender will receive an email or text message with instructions to redeposit the funds
  • if the sender doesn't manually cancel the transaction within the following 30 days (i.e. 60 days from the day it was originally sent), the funds will be credited back to the sender by ACU and a fee will be charged

Declines Expand/Collapse

If a recipient declines your Interac® e-Transfer, you'll receive an email or text message notification. To redeposit your funds from the declined transfer, you must cancel the transfer on the Pending Interac®e-Transfers page. This will return the funds to your account. Please note that the fee for initiating the Interac®e-Transfer is not refunded.

Transfers - Service Fees Expand/Collapse

Self serve (Online/Mobile/Telephone Banking) Varies by account package
Full service using ACU staff* $5.00
Automated transfer to cover debit $3.00
Interac e-Transfer (sending)** $1.00
Interac e-Transfer (receiving)** free

*Applies to requests done over the phone with ACU staff

**Standard data or text messaging rates may apply

 

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