Important member information on COVID-19

Help and support for ACU business members

As the COVID-19 pandemic continues to evolve, we want to assure you that we are doing everything we can to support your business through these challenging times. The health and well-being of our members, staff and the community is our top priority, and because of this, we made some changes to how members and staff interact.

We have temporarily closed both the Business Financial and Community Financial Centres at our 200 Main location. Although the doors may be closed, staff are still working and able to serve you over the phone and via email.

Our Business and Community Account Managers know that you may have to make important financial decisions in the coming months, but you don’t have to do that alone. We will work with you to assess your business needs and determine the best options to provide relief. This could include the ability to defer commercial loan and mortgage or create an interest only payment to help your business.

Check our Business Financial Centre and our Community Financial Centre web pages for detailed contact information. We are working hard to answer all your questions, and we thank you for your patience in advance. If you are unable to reach your Account Manager, please leave a message and we will get back to you as quickly as they can.

The Government of Canada has announced its Business Credit Availability Program (BCAP) that includes measures to help ease the impact of COVID-19 on business activity. You can access the details on BCAP on the Government of Canada website or contact us and we can review them with you.

For the latest COVID-19 business updates by the Government of Canada, visit Resources for Canadian Businesses: COVID-19 and Canada’s COVID-19 Economic Response Plan: Support for Canadians and Businesses.

If you have urgent questions or need financial support, you can reach us at 1-877-958-8588 or 204-958-8588 or email us at CU@ACU.ca.

ACU now offering up to 35 free Interac e-Transfers® per month

Winnipeg, MB - March 27, 2020

We are temporarily offering up to 35 free Interac e-transfers per month in response to COVID-19

We want you to stay safe and help others to do the same as we work together to flatten the curve of COVID-19.

To help with your daily banking needs during this challenging time, and in an effort to reduce the use of physical cash during the COVID-19 outbreak, starting March 26, we are temporarily including up to 35 FREE Interac e-Transfers per month on eligible chequing and savings accounts. As in the past, you will be billed $1.00 immediately after each Interac e-Transfers you make and then rebated up to $35.00 of the Interac e-Transfer fees paid at the end of each month. 

Which accounts qualify for the up to 35 free Interac e-Transfers per month?

Chequing:

Savings:

Use Interac e-Transfer to send, request or receive money safely and quickly.

All you need is an email address and your ACU account. As a sender, you don't need to worry about figuring out where the person banks and they won't know where you do your banking, because all account details and financial institutions are kept confidential. Whether you need to pay your share of the rent, need to ask a friend to pay you back for a purchase, or expect to receive a payment from a customer, we've got you covered.

Start using Interac e-Transfer today.

Interac e-Transfers are just one form of contactless transactions that offer a safe and practical solution for members in the current climate.

As more businesses are limiting cash transactions or accepting it only where no other method of payment is possible, contactless transactions can help you avoid the spread of COVID-19.

Most retailers who accept Interac also let you use a contactless debit or credit card or an enabled smartphone, so you don’t have to touch the payment terminal or handle cash. You’ve likely heard of this as Tap Payments.

At ACU, you can make contactless payments at a merchant’s location with your debit card, your ACU Collabria Visa Card, and you can set up Apple PayGoogle Pay or Samsung Pay on your smartphone.

In addition, the ACU Mobile App and Online Banking are safe, easy and available 24-7.

During the course of the COVID-19 pandemic we need to learn to live and conduct business in ways that help prevent the spread of the virus. Using contactless transactions as often as possible is just one small way for you to help protect yourself, your family, and your community.

Stay healthy ACU Community!

®Interac e-Transfer are registered trade-marks of Interac Corp. Used under licence.

Contactless Payments

Avoid Contact When You Pay

Winnipeg, MB - March 24, 2020

We want you to stay safe and help others to do the same as we work together to flatten the curve of COVID-19.  So we want to make sure you know there is a safer way to pay.

Aside from cleaning your smartphone and hands, contactless payments are a great way to reduce your exposure to harmful germs. More businesses are limiting cash transactions or accepting it only where no other method of payment is possible, so contactless payment methods are a safe option and can help you avoid the spread of COVID-19.

Most retailers who accept Interac also let you use a contactless debit or credit card or an enabled smartphone, so you don’t have to touch the payment terminal or handle cash. You’ve likely heard of this as Tap Payments.

At ACU, you can make contactless payments at a merchant’s location with your debit card, your ACU Collabria Visa Card, and you can set up Apple Pay, Google Pay or Samsung Pay on your smartphone.

If you want to make payments from the comfort of your own home, you can use Interac e-Transfer to transfer money to friends or family (Pro Tip: with Interac Autodeposit, set your e-transfers to auto-receive thus improving security and reducing the need to touch your phone).  Of course you can pay your bills, transfer money between accounts, deposit cheques, and check account balances and transactions all from the comfort of your own home as well.  The ACU Mobile App and Online Banking are safe, easy and available 24-7.

During the course of the COVID-19 pandemic we need to learn to live and conduct business in ways that help prevent the spread of the virus. Using contactless payments as often as possible is just one small way for you to help protect yourself, your family, and your community.

Stay healthy ACU Community!

All deposits are 100% guaranteed without limit

Winnipeg, MB - March 20, 2020

Rest assured that all deposits are 100% guaranteed without limit by the Deposit Guarantee Corporation of Manitoba (DGCM). That means both the money you deposit and the interest you earn is safe and secure — up to any dollar amount.

ACU is here to help

Winnipeg, MB - March 19, 2020

The COVID-19 pandemic is affecting us all differently. With so much uncertainty, we will continue to remain focused on your financial health by providing you with personalized support. We’re here to help you by providing the following options:

Advice and Service Delivery Team:

Our financial advisors know that you may have to make important financial decisions in the coming months, but you don’t have to do that alone. ACU will work with you on an individual basis to provide flexible solutions to manage through these challenges together. Call your financial advisor or our contact centre to find the right advisor to help, and we can discuss what ACU programs are best for you and your financial future.  

Personal Mortgage & Loan Support:

We will work with you to activate a deferral program of up to six months payments on your conventional and insured mortgages and non-mortgage loans.

If you’re looking to skip a payment on your loan or mortgage, you can book an appointment to speak with an ACU advisor here. Make sure to select the “Skip Payment” option in the “Borrow” menu. Our financial advisors will be able to explain what you need to consider and what your options are.

Commercial Mortgage & Loan Support:

We will work with you to assess your business needs and determine the best options to provide relief. This could include the ability to defer payments up to six months or create an interest only payment to help your business.

Other Ways To Bank:

In an effort to keep our members and employees as safe as possible, we strongly encourage you to bank from the comfort of your home using our digital services:

Patience Please

We are working hard to answer all your questions. Thank you for your patience, in advance. You can reach us at 1-877-958-8588 or 204-958-8588 or email us at CU@ACU.ca.

FAQs about how ACU is handling COVID-19

Winnipeg, MB - March 19, 2020

  • What is ACU doing about COVID-19 for the safety of staff and members?
    Our priority is the safety and well-being of our employees and members. We continue to work closely with public health authorities to monitor the situation regarding COVID-19. Our branches and offices have added precautionary measures including enhanced cleaning protocols. We will continue to follow the guidance of public health authorities to make informed decisions.
  • What happens if my branch has to close?
    In the event of a branch closure, a notice will be posted on the branch door. We will also update our list of all branches and whether they’re open/closed. To find the next closest location, simply visit our branch locator.
  • Are the branches safe to visit?
    Our priority is the safety and well-being of our employees and members. We have increased the intensity of cleaning across our branches, and branch teams are executing on best practices recommended by public health authorities. In addition, all ACU employees have been asked to practice social distancing at work, Specifically:
    • Replacing interactions with colleagues and members with phone, email and other types of communication. 
    • Increasing interpersonal distancing.
    • Minimizing prolonged (more than 10 minutes) contact between other individuals in public.
    • Avoiding greetings that involve touching such as handshakes and hugs.
    • Cleaning and disinfecting frequently used surfaces such as desks and counters and frequently touched objects such as pens, computers, doorknobs, phones, light switches and surfaces using a regular household cleaning spray or wipe.
  • What do I do if I don’t want to visit a branch?
    You can do most of your banking anytime, anywhere using ACU online banking, mobile bankingATMs or telephone banking. If you’re not already using ACU’s digital services, you can get started today.
  • Why are my branch’s hours different from other branches?
    With the temporary changes our open branches will all be moving to the same reduced hours to help reduce the opportunity for the spread of COVID19. Please check this webpage for current branch hours.
  • If ACU is moving more to remote working is my information still private?
    At ACU we take our members’ privacy seriously. ACU and all employees will continue to follow procedures and policies that are in place to safeguard member information, which include procedures for when an employee is working remotely. All systems used by employees are secure.
  • How can I do my banking after branch hours?
    You can do most of your banking anytime, anywhere using ACU online banking, mobile bankingATMs or telephone banking. If you’re not already using ACU’s digital services, you can get started today. We can help you at our Contact Centre is 1-877-958-8588 or 204-958-8588 or email CU@ACU.ca.
  • Why is my branch closed during business hours? Is an employee sick?
    ACU is committed to keeping vital banking services available to our members. By closing some branches, ACU will make sure that the branches which are open have adequate staff available.
  • How will ACU be helping members affected by COVID-19?
    Our financial advisors know that members may have to make important financial and business decisions in the coming months, but they don’t have to do that alone. ACU members are encouraged to speak with their ACU financial advisor if they have any questions.
  • What about my travel insurance coverage?
    CUMIS Travel Insurance is available. Effective March 11, 2020, CUMIS has determined Coronavirus to be a known event for Trip Cancellation and Trip Interruption. As a result, any Trip Cancellation or Trip Interruption claims related to Coronavirus will not be payable if your policy was purchased on or after March 11, 2020. Any member inquiries in regards to travel insurance should be directed to CUMIS (905) 632-1221 or Toll-Free: 1-800-263-9120.
  • What does the Canadian Government’s Economic Response Plan mean to me as an ACU member? Will it allow me to miss or skip a mortgage or loan payment?
    Part of the Canadian government’s national plan is to encourage financial institutions to show flexibility in helping their customers whose personal or business finances are affected by COVID-19. We can confirm that before this announcement ACU already appreciated that in addition to your family’s health you would be concerned about your financial future.

    Learn more about the how the Canadian Government’s plans affect here.
  • What if I have a Canada Mortgage and Housing Corporation (CMHC) loan through ACU?
    The Canadian Government, through CMHC, is providing increased flexibility for homeowners facing financial difficulties to defer mortgage payments on homeowner CMHC-insured mortgage loans. If a member qualifies, CMHC will permit lenders to allow payment deferral beginning immediately. If you have questions or concerns, please contact your ACU financial advisor or our contact centre to find the right advisor to help you.

    If you’re looking to skip a payment on your mortgage, you can book an appointment to speak with an ACU advisor here. Make sure to select the “Skip Payment” option in the “Borrow” menu. Our financial advisors will be able to explain what you need to consider and what your options are.

  • Where can members find current information?
    Please keep checking back on this webpage for up-to-date information. Alternatively, you can check our Facebook and Twitter profiles.

Hours Reduced – Some Branches Closed

Winnipeg, MB - March 19, 2020

Effective Friday, March 20th, ACU will reduce hours at most of our locations from 10 a.m. to 3 p.m.

In addition, the first hour of every day from 10 a.m. to 11 a.m. will be specifically set aside for our members who are most at risk – these are the elderly or individuals with immune deficiencies - so they can bank with greater comfort.

Gillam Branch (335 Railway Ave W) will have the following reduced hours:

  • Monday between 9:30 a.m. to 12 noon with 9:30 a.m. to 10:30 a.m. set aside for our members who are most at risk
  • Tuesday to Friday between 10 a.m. and 3 p.m., with 10 a.m. to 11 a.m. set aside for our members who are most at risk

March 23 – Temporary Closures

Starting on Monday, March 23th, ACU will temporarily close half of our branches to help reduce the opportunity for the spread of COVID19. We have made sure there is at least one branch open in each quadrant of Winnipeg.

Although the doors may be closed at some of our branches, staff are still working and able to serve you over the phone. ATMs and night depositories will remain open in all of our locations, along with all other digital services.

The open branches - operating 10 a.m. to 3 p.m. starting Monday, March 23 are:

CENTRAL
Main – 200 Main Street at York Ave.

EAST
Regent - 1609 Regent Ave. West at Lagimodiere Blvd.

NORTH
McGregor – 360 McGregor St. at College Ave.
Garden City – 2211 McPhillips St. at Kingsbury Ave.

SOUTH
Harrow Branch - 100-900 Harrow Street at Pembina Hwy.
Pembina - 2659 Pembina Highway at Bairdmore Blvd.

WEST
School Road - 3217 Portage Avenue at School Rd.

NORTHERN MANITOBA
Thompson – 300 Mystery Lake Rd

Gillam Brach (335 Railway Ave W) will continue to be open with its same March 20th reduced hours.

For up-to-date branch hours, click here.

Other Ways To Bank

While we remain open, we strongly encourage you to bank from the comfort of your home using our digital services.

Your Future

We appreciate that in addition to your family’s health you are concerned about your financial future.

Our financial advisors know that you may have to make important financial decisions in the coming months, but you don’t have to do that alone. ACU will work with you on an individual basis to provide flexible solutions to manage through these challenges together. Call your financial advisor or our call centre to find the right advisor to help and we can discuss what ACU programs are best for you and your financial future together. 

Your Patience Please

We are working hard to answer all your questions. Thank you for your patience, in advance. You can reach us at 1-877-958-8588 or 204-958-8588 or email us at CU@ACU.ca

Our Collective Health

All of these measures are designed to support national efforts to minimize social contact while also respecting our employees who, like you, are balancing the needs of aging parents, children who are no longer in daycare or school due to closures, or family who need them.

As this issue evolves, we remain committed to keeping you informed. We’ll share more updates as we have them. Above all, please stay safe.

Help us protect you and others

Winnipeg, MB - March 18, 2020

We take the health of our members, employees, and community seriously. Kindly please reconsider entering branches if:

  • You have a fever, coughing or difficulty breathing
  • Have travelled abroad in the last 14 days
  • Your Public Health Authority has identified you as a close contact of someone diagnosed with COVID-19

If you’re not able to enter our branches at this time, we offer a number of options to meet your financial needs from the comfort of your own home:

If you need additional assistance, we would be pleased to assist you. Please contact us via phone and email: https://assiniboine.mb.ca/About-Us/Contact-Us/

Click here for a list of our current branch hours.

Let's Keep Connected During COVID-19

Winnipeg, MB - March 16, 2020

We know you may have a lot of things to be concerned about with the heightened precautions over COVID-19, but banking shouldn’t be one of them. Our team is here to help you make sure your banking needs are taken care of – just like always.

Together

Our financial advisors know that you may have to make important financial and business decisions in the coming months, but you don’t have to do that alone. Please remember we’re here to help you make those decisions together. Use our contact centre to find the right advisor to help you, or connect with your regular financial advisor.

In our space

ACU has worked to increase our cleaning and sanitizing efforts throughout the company. We also have hand sanitizers at every door for your use as you enter and leave. You may not get the usual friendly hand shake, but you’ll get the same friendly smile at your branch. 

Employee, member and community safety are top priority and given the unique circumstances we’ve been extra cautious. We are closely monitoring this evolving situation and are committed to providing regular updates. For the most up to date information regarding our hours and location availability check our website or social media (Facebook and Twitter).  

From your space

You can always bank from the comfort of your home or office or where ever you are – using our digital services (mobile banking, online banking, telephone banking), or over the phone.

Please make good use of our digital online services that allow you to:

  • View your accounts
  • Send electronic money transfers
  • Pay your bills
  • Manage your investments

And if you’re not yet using digital services this may be a good time to let us help you get connected. Here’s a link to how to sign up for online banking.

The future

You may have questions about how the markets are affecting your personal or business investments. Put your mind at ease and call your ACU financial advisor or ACU branch manager if you are the least bit concerned. We can figure out the future together.  

Rest assured that as an Assiniboine Credit Union member, all your deposits and interest are 100% guaranteed, without limit, by the Deposit Guarantee Corporation of Manitoba (DGCM). DGCM does not guarantee non-deposit instruments, such as common shares, surplus shares, preferred shares, mutual funds and self-administered RRSPs that are not deposits (e.g. equity shares, mutual funds).

Patience

We expect we’re going to be extra busy answering calls and emails for people who prefer not to come to a branch. Thank you for your patience, in advance. Our contact centre is 1-877-958-8588 or 204-958-8588 or email CU@ACU.ca.

Fraud

It’s at times like this that cyber thieves find opportunities to take advantage of the situation. Please remember ACU will never send you unsolicited emails or phone calls asking for passwords, PINs, credit card or account numbers. Don’t open attachments that come in an email or click on links that come from strangers. Protect your savings. If you are a user of e-Transfers, set up your account to take auto-deposits as that is the most secure way to accept funds to your account.

Protect your health

And above all protect your health. Join us in following the best advice of health agencies (Government of CanadaGovernment of Manitoba and World Health Organization) on how to stop the spread of COVID-19.

 

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