Important member information on COVID-19

Mask-wearing at ACU branches is now mandatory Expand/Collapse

Winnipeg, MB - September 27, 2020

At ACU, we want to do our part in preventing the spread of COVID-19 transmissions, and limit the impact of the coronavirus on our employees, members and community.

Therefore, mask-wearing in all ACU branches and other locations is now mandatory.

We encourage members to bring their own reusable mask, however, complimentary disposable masks will be available at the hand sanitizer stations near branch entrances. We encourage members to bank digitally through ACU Online or Mobile Banking, or to schedule a phone appointment with an advisor using our booking tool. To book your next meeting, click here.

We appreciate your cooperation in creating a safer environment for all of us to bank and work, and in making the safety of our members, employees and families our top priority!

Collabria’s temporary financial program is ending September 30 Expand/Collapse

Collabria VISA encourages members who continue to experience financial hardship to contact them.

For more information, visit their website at https://www.collabriacreditcards.ca/affiliate_assiniboine-credit-union/benefits/covid-19-update.aspx

CRA online services disabled due to cyber attacks Expand/Collapse

Winnipeg, MB - August 18, 2020

You may have heard in recent news that the Canada Revenue Agency (CRA) has temporarily shut down its online services after approximately 5,500 Canadians were impacted by two security breaches. The breaches have been contained, but the CRA has temporarily disabled services on their website connected to My Account, My Business Account and Represent a Client.

What you need to know:

  • All online CRA account services have been disabled by CRA until further notice.
  • The shutdown of online services will impact anyone applying for emergency COVID-19 benefits, such as the Canada Emergency Response Benefit (CERB), Canada Emergency Student Benefit (CESB), or Canada Emergency Wage Subsidy (CEWS).
  • For more information, please visit CRA’s website.
  • The CRA will be sending letters to individuals impacted by the cyberattacks, outlining next steps on how to confirm their identity and regain control of their accounts.
  • If you are concerned or have questions, please contact CRA customer service at 1-800-959-8281.
  • Remember a good practice to help protect yourself from cyber fraud is to use unique, strong and complex passwords for each account. Learn how and get more fraud prevention tips on our website page.

St. James and West Broadway branches are now open Expand/Collapse

Winnipeg, MB - June 2, 2020

We missed you too! Our St. James and West Broadway branches are now open to the public between 10 am and 3 pm. Online, mobile and telephone banking are available 24/7 for your convenience.

Rivergrove and Tuxedo branches are now open Expand/Collapse

Winnipeg, MB - May 26, 2020

We missed you too! Our Rivergrove and Tuxedo branches are now open to the public between 10 am and 3 pm. Online, mobile and telephone banking are available 24/7 for your convenience.

Charleswood, Henderson and St. Vital branches are now open Expand/Collapse

Winnipeg, MB - May 19, 2020

We missed you too! Our Charleswood, Henderson and St. Vital branches are now open to the public between 10 am and 3 pm. Online, mobile and telephone banking are available 24/7 for your convenience.

ACU Collabria Visa* Credit Cards Offers Expand/Collapse

Winnipeg, MB - April 27, 2020

5.9% Balance Transfers for 6 months

Consolidate your balances and save. Collabria is offering a special promotion rate of 5.9% for 6 months on balance transfers to all consumer and business cards, except for the US Dollar card.

The 6-month promo rate period applies separately to every balance transfer transaction performed within this campaign timing. In other words, the 6-month promo rate period begins on the date of every balance transfer transaction performed.

In order to receive the special 5.9% promo rate, balances must be transferred between May 1 – July 31, 2020.

Get more information here.

Earn 50% more rewards points when you pay for groceries with your credit card from May 1 – July 31.

Collabria wants to help cardholders benefit from one of their biggest regular purchases and to make the grocery bills easier to deal with by offering extra rewards or cashback credit when they use their credit card.

Cardholders who spend on grocery in eligible grocery stores and supermarkets will earn 50% more in reward points during the campaign period.

Get more information here.

Member update from Kevin Sitka, President & CEO Expand/Collapse

Winnipeg, MB - April 24, 2020

So much has transpired around the world, our country, our cities and towns, in your personal lives and ours too here at ACU.  COVID-19 has and will continue to affect the way we do business for the foreseeable future.  What will not be affected is our focus on keeping you, our employees and our communities safe and ensuring you have access to the important individual financial advice you need during this challenging time.

To our valued ACU members, your health and wellbeing are our top priority.  That’s why it is so important that you use our mobile, online and telephone tools to do your banking safely from home whenever you can.  We are still here to provide advice when you need over the phone and email and in person when absolutely necessary.  If you have been impacted by COVID-19, I encourage you to call our contact centre to make an appointment with an ACU advisor, and discuss financial relief options that are right for you. We have added to the team answering phones to support you but I ask for your patience, as the number of calls still remains very high. 

To help support those who are most at risk in our community through COVID-19 we are making a $50,000 contribution to United Way of Winnipeg’s Community Response Fund and an additional commitment of $10,000 to get vital food and hygiene products to those that need them most through several community partner organizations.  I want you to know that we are working hard to prevent COVID-19 from impacting our ongoing work with local partners on initiatives that build and strengthen our community over the long term; last week we launched a virtual competition called the EVERFI Financial Bee to foster financial literacy among our youth and we are working with Trees Winnipeg to create greater climate resilience right here in Winnipeg. 

And to the entire ACU team, I want to take this opportunity to sincerely thank all of you who are working diligently to continue to provide our members with the advice and service they want and need during this time.  COVID-19 has impacted you on a personal level as well and seeing the ACU team come together to take care of our members, our community and one another while managing the impacts of the pandemic on your lives has been nothing short of remarkable. You are a remarkable team of people.

Speaking of remarkable people, I would also like to thank the essential workers who are ensuring we can get our groceries, our insurance, and our deliveries safely.  To community leaders, first responders and healthcare workers, thank you for your service and support.  To business owners that have pivoted to fill a critical need in the community or who are working hard to keep their employees and suppliers contributing to the local economy, thank you for your creativity and leadership by example.

We’re all in this together and we’ll get through this together. We remain committed to keeping you informed about the actions we’re taking at ACU to support you during this time. For answers to your questions, please visit our website for the most up-to-date information. If you have urgent questions or need financial support, you can reach us at 1-877-958-8588 or 204-958-8588 or email us at CU@ACU.ca.

Stay well. Stay safe.

Kevin.

CRA Direct Deposit through ACU is now available Expand/Collapse

Winnipeg, MB - April 9. 2020

ACU members can now use ACU Online Banking to enroll in the Canada Revenue Agency (CRA) direct deposit for CRA payments – including payments to be received by eligible members who apply for the Canada Emergency Response Benefit (CERB) through the Government of Canada.

By enrolling for CRA Direct Deposit, all amounts paid to you by the CRA will be automatically deposited into your bank account. This includes the CERB, income tax refunds, GST/HST credits, Canada child benefit payments, and other applicable payments.

You can sign up for CRA direct deposit using your desktop or laptop by visiting ACU’s Online Banking – My Accounts – Account Services – Set up CRA Direct Deposit.

For additional help, we’ve included some How To steps in this pdf.

What is CERB?

As of April 6, eligible members can apply for CERB through the Government of Canada. CERB is a financial relief program for Canadians impacted by COVID-19. Please note that enrolling for CRA Direct Deposit does not register you for the CERB. The CRA administers the CERB. For questions and information about CERB, please visit the Government of Canada’s website.

How CRA Direct Deposit Works

With direct deposit, you receive payments from the Government of Canada, for example your tax refunds and benefit payments, faster and securely, directly in your ACU account.

You can also sign up for direct deposit through My Account or by using the MyCRA and MyBenefits CRA apps from your mobile device, or through ACU. For more information, go to canada.ca/cra-direct-deposit.

For more information and ways to enroll for direct deposit, go to canada.ca/cra-direct-deposit.

If you are already registered for CRA Direct Deposit, you don’t need to register again unless you want to update your banking information. You can verify your direct deposit information through CRA’s online self-service portal at My Account.

Once you provide consent through ACU for your banking information to be shared with the CRA, your direct deposit information will be updated the following day.

Canadian taxpayers are eligible for the direct deposit enrolment service. If an individual has never filed a tax return with the CRA, they are not eligible to sign up for the CRA direct deposit service through their financial institution, including ACU.

The direct deposit service is strictly for individuals using their SIN to register. The CRA has confirmed that the Canada Emergency Response Benefit (CERB) only supports SIN-based payouts and are not applicable to loans currently being provided for small businesses with a Business Number.

Fraud Prevention

Our members’ financial well-being is our top priority. You can verify that a payment has been received by checking your banking statement on the account you used to sign up for direct deposit. Your payment amount will be deposited directly into the account.

You can also confirm that the payment was sent by the CRA by logging into CRA's My Account.

ACU and the CRA will never send you an email, text or Interac e-Transfer link asking for your personal information to receive your benefit payment or refund. These are scams and taxpayers should never respond to these fraudulent communications or click on any of the links provided.

Direct deposit helps reduce the risk of mail fraud and delays caused by a postal disruption.

CRA Direct Deposit FAQs

What do ACU members need to know about CRA Direct Deposit and applying for the CERB?
Starting April 6, ACU members can use ACU Online Banking to enroll in the Canada Revenue Agency (CRA) Direct Deposit service for CRA payments – including payments to be received by eligible clients who apply for the Canada Emergency Response Benefit (CERB) through the Government of Canada.

Clients who are already registered for CRA Direct Deposit do not need to register again and only need to apply for CERB beginning April 6.

For questions and information about CERB, please visit the Government of Canada website

What about ACU members who are unable to bank online or through an app?
The CRA can still issue cheques for CRA payments. For any questions related to your CERB benefits, please contact the CRA directly at 1-800-959-8281.

Can I still sign up for CRA Direct Deposit if I don’t currently have ACU Online Banking?
Yes. You have two options:
  • Use the How To guide located on this page to enroll into ACU Online Banking and then complete the CRA Direct Deposit Enrollment located in Account Services.
  • You can visit the CRA website and sign up directly with the CRA via Direct Deposit Enrollment. For ACU digital enrollment, if you are unable to sign up on your own and need support, you can have one of our advisors call you by using our online booking tool. We encourage you to use our online booking tool as we’re trying to limit the number of people visiting our open branches and calling into our contact centre.
If you are enrolling through the CRA, please contact them directly at 1-800-959-8281.

How long will it take to process my direct deposit enrolment or update through ACU?
Once you provide consent for your banking information to be shared with the CRA, your direct deposit information will be updated by your financial institution the following day. The CRA aims to process your direct deposit enrolment or information updates in one or two business days. Given the current environment, you may experience longer than usual processing times once the CRA receives your information from your financial institution.

How will I know that I have received my direct deposit payment from the CRA?
You can verify that the payment has been received by checking your banking transactions online on the account you used to sign up for direct deposit. Your payment amount will be deposited directly into the account.

You can also confirm that the payment was sent by the CRA by logging into CRA’s My Account.

ACU now offering up to 35 free Interac e-Transfers® per month Expand/Collapse

Winnipeg, MB - March 27, 2020

We are temporarily offering up to 35 free Interac e-transfers per month in response to COVID-19

We want you to stay safe and help others to do the same as we work together to flatten the curve of COVID-19.

To help with your daily banking needs during this challenging time, and in an effort to reduce the use of physical cash during the COVID-19 outbreak, starting March 26, we are temporarily including up to 35 FREE Interac e-Transfers per month on eligible chequing and savings accounts. As in the past, you will be billed $1.00 immediately after each Interac e-Transfers you make and then rebated up to $35.00 of the Interac e-Transfer fees paid at the end of each month. 

Which accounts qualify for the up to 35 free Interac e-Transfers per month?

Chequing:

Savings:

Use Interac e-Transfer to send, request or receive money safely and quickly.

All you need is an email address and your ACU account. As a sender, you don't need to worry about figuring out where the person banks and they won't know where you do your banking, because all account details and financial institutions are kept confidential. Whether you need to pay your share of the rent, need to ask a friend to pay you back for a purchase, or expect to receive a payment from a customer, we've got you covered.

Start using Interac e-Transfer today.

Interac e-Transfers are just one form of contactless transactions that offer a safe and practical solution for members in the current climate.

As more businesses are limiting cash transactions or accepting it only where no other method of payment is possible, contactless transactions can help you avoid the spread of COVID-19.

Most retailers who accept Interac also let you use a contactless debit or credit card or an enabled smartphone, so you don’t have to touch the payment terminal or handle cash. You’ve likely heard of this as Tap Payments.

At ACU, you can make contactless payments at a merchant’s location with your debit card, your ACU Collabria Visa Card, and you can set up Apple PayGoogle Pay or Samsung Pay on your smartphone.

In addition, the ACU Mobile App and Online Banking are safe, easy and available 24-7.

During the course of the COVID-19 pandemic we need to learn to live and conduct business in ways that help prevent the spread of the virus. Using contactless transactions as often as possible is just one small way for you to help protect yourself, your family, and your community.

Stay healthy ACU Community!

®Interac e-Transfer are registered trade-marks of Interac Corp. Used under licence.

Contactless Payments Expand/Collapse

Winnipeg, MB - March 24, 2020

Avoid Contact When You Pay

We want you to stay safe and help others to do the same as we work together to flatten the curve of COVID-19.  So we want to make sure you know there is a safer way to pay.

Aside from cleaning your smartphone and hands, contactless payments are a great way to reduce your exposure to harmful germs. More businesses are limiting cash transactions or accepting it only where no other method of payment is possible, so contactless payment methods are a safe option and can help you avoid the spread of COVID-19.

Most retailers who accept Interac also let you use a contactless debit or credit card or an enabled smartphone, so you don’t have to touch the payment terminal or handle cash. You’ve likely heard of this as Tap Payments.

At ACU, you can make contactless payments at a merchant’s location with your debit card, your ACU Collabria Visa Card, and you can set up Apple Pay, Google Pay or Samsung Pay on your smartphone.

If you want to make payments from the comfort of your own home, you can use Interac e-Transfer to transfer money to friends or family (Pro Tip: with Interac Autodeposit, set your e-transfers to auto-receive thus improving security and reducing the need to touch your phone).  Of course you can pay your bills, transfer money between accounts, deposit cheques, and check account balances and transactions all from the comfort of your own home as well.  The ACU Mobile App and Online Banking are safe, easy and available 24-7.

During the course of the COVID-19 pandemic we need to learn to live and conduct business in ways that help prevent the spread of the virus. Using contactless payments as often as possible is just one small way for you to help protect yourself, your family, and your community.

Stay healthy ACU Community!

All deposits are 100% guaranteed without limit Expand/Collapse

Winnipeg, MB - March 20, 2020

Rest assured that all deposits are 100% guaranteed without limit by the Deposit Guarantee Corporation of Manitoba (DGCM). That means both the money you deposit and the interest you earn is safe and secure — up to any dollar amount.

ACU is here to help Expand/Collapse

Winnipeg, MB - March 19, 2020

The COVID-19 pandemic is affecting us all differently. With so much uncertainty, we will continue to remain focused on your financial health by providing you with personalized support. We’re here to help you by providing the following options:

Advice and Service Delivery Team:

Our financial advisors know that you may have to make important financial decisions in the coming months, but you don’t have to do that alone. ACU will work with you on an individual basis to provide flexible solutions to manage through these challenges together. Call your financial advisor or our contact centre to find the right advisor to help, and we can discuss what ACU programs are best for you and your financial future.  

Personal Mortgage & Loan Support:

We will work with you to activate a deferral program of up to six months payments on your conventional and insured mortgages and non-mortgage loans.

If you’re looking to skip a payment on your loan or mortgage, you can book an appointment to speak with an ACU advisor here. Make sure to select the “Skip Payment” option in the “Borrow” menu. Our financial advisors will be able to explain what you need to consider and what your options are.

Commercial Mortgage & Loan Support:

We will work with you to assess your business needs and determine the best options to provide relief. This could include the ability to defer payments or create an interest only payment to help your business.

Other Ways To Bank:

In an effort to keep our members and employees as safe as possible, we strongly encourage you to bank from the comfort of your home using our digital services:

Patience Please

We are working hard to answer all your questions. Thank you for your patience, in advance. You can reach us at 1-877-958-8588 or 204-958-8588 or email us at CU@ACU.ca.

FAQs about how ACU is handling COVID-19 Expand/Collapse

Winnipeg, MB - March 19, 2020

  • What is ACU doing about COVID-19 for the safety of staff and members?
    Our priority is the safety and well-being of our employees and members. We continue to work closely with public health authorities to monitor the situation regarding COVID-19. Our branches and offices have added precautionary measures including enhanced cleaning protocols. We will continue to follow the guidance of public health authorities to make informed decisions.
  • What happens if my branch has to close?
    In the event of a branch closure, a notice will be posted on the branch door. We will also update our list of all branches and whether they’re open/closed. To find the next closest location, simply visit our branch locator.
  • Are the branches safe to visit?
    Our priority is the safety and well-being of our employees and members. We have increased the intensity of cleaning across our branches, and branch teams are executing on best practices recommended by public health authorities. In addition, all ACU employees have been asked to practice social distancing at work, Specifically:
    • Replacing interactions with colleagues and members with phone, email and other types of communication. 
    • Increasing interpersonal distancing.
    • Minimizing prolonged (more than 10 minutes) contact between other individuals in public.
    • Avoiding greetings that involve touching such as handshakes and hugs.
    • Cleaning and disinfecting frequently used surfaces such as desks and counters and frequently touched objects such as pens, computers, doorknobs, phones, light switches and surfaces using a regular household cleaning spray or wipe.
  • What do I do if I don’t want to visit a branch?
    You can do most of your banking anytime, anywhere using ACU online banking, mobile bankingATMs or telephone banking. If you’re not already using ACU’s digital services, you can get started today.
  • Why are my branch’s hours different from other branches?
    With the temporary changes our open branches will all be moving to the same reduced hours to help reduce the opportunity for the spread of COVID19. Please check this webpage for current branch hours.
  • If ACU is moving more to remote working is my information still private?
    At ACU we take our members’ privacy seriously. ACU and all employees will continue to follow procedures and policies that are in place to safeguard member information, which include procedures for when an employee is working remotely. All systems used by employees are secure.
  • How can I do my banking after branch hours?
    You can do most of your banking anytime, anywhere using ACU online banking, mobile bankingATMs or telephone banking. If you’re not already using ACU’s digital services, you can get started today. We can help you at our Contact Centre is 1-877-958-8588 or 204-958-8588 or email CU@ACU.ca.
  • Why is my branch closed during business hours? Is an employee sick?
    ACU is committed to keeping vital banking services available to our members. By closing some branches, ACU will make sure that the branches which are open have adequate staff available.
  • How will ACU be helping members affected by COVID-19?
    Our financial advisors know that members may have to make important financial and business decisions in the coming months, but they don’t have to do that alone. ACU members are encouraged to speak with their ACU financial advisor if they have any questions.
  • What about my travel insurance coverage?
    CUMIS Travel Insurance is available. Effective March 11, 2020, CUMIS has determined Coronavirus to be a known event for Trip Cancellation and Trip Interruption. As a result, any Trip Cancellation or Trip Interruption claims related to Coronavirus will not be payable if your policy was purchased on or after March 11, 2020. Any member inquiries in regards to travel insurance should be directed to CUMIS (905) 632-1221 or Toll-Free: 1-800-263-9120.
  • What does the Canadian Government’s Economic Response Plan mean to me as an ACU member? Will it allow me to miss or skip a mortgage or loan payment?
    Part of the Canadian government’s national plan is to encourage financial institutions to show flexibility in helping their customers whose personal or business finances are affected by COVID-19. We can confirm that before this announcement ACU already appreciated that in addition to your family’s health you would be concerned about your financial future.

    Learn more about the how the Canadian Government’s plans affect here.
  • What if I have a Canada Mortgage and Housing Corporation (CMHC) loan through ACU?
    The Canadian Government, through CMHC, is providing increased flexibility for homeowners facing financial difficulties to defer mortgage payments on homeowner CMHC-insured mortgage loans. If a member qualifies, CMHC will permit lenders to allow payment deferral beginning immediately. If you have questions or concerns, please contact your ACU financial advisor or our contact centre to find the right advisor to help you.

    If you’re looking to skip a payment on your mortgage, you can book an appointment to speak with an ACU advisor here. Make sure to select the “Skip Payment” option in the “Borrow” menu. Our financial advisors will be able to explain what you need to consider and what your options are.

  • Where can members find current information?
    Please keep checking back on this webpage for up-to-date information. Alternatively, you can check our Facebook and Twitter profiles.

Hours Reduced – Some Branches Closed Expand/Collapse

Winnipeg, MB - March 19, 2020

Effective Friday, March 20th, ACU will reduce hours at most of our locations from 10 a.m. to 3 p.m.

In addition, the first hour of every day from 10 a.m. to 11 a.m. will be specifically set aside for our members who are most at risk – these are the elderly or individuals with immune deficiencies - so they can bank with greater comfort.

Gillam Branch (335 Railway Ave W) will have the following reduced hours:

  • Monday between 9:30 a.m. to 12 noon with 9:30 a.m. to 10:30 a.m. set aside for our members who are most at risk
  • Tuesday to Friday between 10 a.m. and 3 p.m., with 10 a.m. to 11 a.m. set aside for our members who are most at risk

March 23 – Temporary Closures

Starting on Monday, March 23th, ACU will temporarily close half of our branches to help reduce the opportunity for the spread of COVID19. We have made sure there is at least one branch open in each quadrant of Winnipeg.

Although the doors may be closed at some of our branches, staff are still working and able to serve you over the phone. ATMs and night depositories will remain open in all of our locations, along with all other digital services.

The open branches - operating 10 a.m. to 3 p.m. starting Monday, March 23 are:

CENTRAL
Main – 200 Main Street at York Ave.

EAST
Regent - 1609 Regent Ave. West at Lagimodiere Blvd.

NORTH
McGregor – 360 McGregor St. at College Ave.
Garden City – 2211 McPhillips St. at Kingsbury Ave.

SOUTH
Harrow Branch - 100-900 Harrow Street at Pembina Hwy.
Pembina - 2659 Pembina Highway at Bairdmore Blvd.

WEST
School Road - 3217 Portage Avenue at School Rd.

NORTHERN MANITOBA
Thompson – 300 Mystery Lake Rd

Gillam Brach (335 Railway Ave W) will continue to be open with its same March 20th reduced hours.

For up-to-date branch hours, click here.

Accessing safety deposit boxes for all our temporarily closed branches

Need to access to your safety deposit box? Please knock on the door or call our Member Communication Centre to book an appointment between the hours of 10 a.m. - 3 p.m. Monday-Saturday.

Other Ways To Bank

While we remain open, we strongly encourage you to bank from the comfort of your home using our digital services.

Your Future

We appreciate that in addition to your family’s health you are concerned about your financial future.

Our financial advisors know that you may have to make important financial decisions in the coming months, but you don’t have to do that alone. ACU will work with you on an individual basis to provide flexible solutions to manage through these challenges together. Call your financial advisor or our call centre to find the right advisor to help and we can discuss what ACU programs are best for you and your financial future together. 

Your Patience Please

We are working hard to answer all your questions. Thank you for your patience, in advance. You can reach us at 1-877-958-8588 or 204-958-8588 or email us at CU@ACU.ca

Our Collective Health

All of these measures are designed to support national efforts to minimize social contact while also respecting our employees who, like you, are balancing the needs of aging parents, children who are no longer in daycare or school due to closures, or family who need them.

As this issue evolves, we remain committed to keeping you informed. We’ll share more updates as we have them. Above all, please stay safe.

Help us protect you and others Expand/Collapse

Winnipeg, MB - March 18, 2020

We take the health of our members, employees, and community seriously. Kindly please reconsider entering branches if:

  • You have a fever, coughing or difficulty breathing
  • Have travelled abroad in the last 14 days
  • Your Public Health Authority has identified you as a close contact of someone diagnosed with COVID-19

If you’re not able to enter our branches at this time, we offer a number of options to meet your financial needs from the comfort of your own home:

If you need additional assistance, we would be pleased to assist you. Please contact us via phone and email: https://assiniboine.mb.ca/About-Us/Contact-Us/

Click here for a list of our current branch hours.

Let's Keep Connected During COVID-19 Expand/Collapse

Winnipeg, MB - March 16, 2020

We know you may have a lot of things to be concerned about with the heightened precautions over COVID-19, but banking shouldn’t be one of them. Our team is here to help you make sure your banking needs are taken care of – just like always.

Together

Our financial advisors know that you may have to make important financial and business decisions in the coming months, but you don’t have to do that alone. Please remember we’re here to help you make those decisions together. Use our contact centre to find the right advisor to help you, or connect with your regular financial advisor.

In our space

ACU has worked to increase our cleaning and sanitizing efforts throughout the company. We also have hand sanitizers at every door for your use as you enter and leave. You may not get the usual friendly hand shake, but you’ll get the same friendly smile at your branch. 

Employee, member and community safety are top priority and given the unique circumstances we’ve been extra cautious. We are closely monitoring this evolving situation and are committed to providing regular updates. For the most up to date information regarding our hours and location availability check our website or social media (Facebook and Twitter).  

From your space

You can always bank from the comfort of your home or office or where ever you are – using our digital services (mobile banking, online banking, telephone banking), or over the phone.

Please make good use of our digital online services that allow you to:

  • View your accounts
  • Send electronic money transfers
  • Pay your bills
  • Manage your investments

And if you’re not yet using digital services this may be a good time to let us help you get connected. Here’s a link to how to sign up for online banking.

The future

You may have questions about how the markets are affecting your personal or business investments. Put your mind at ease and call your ACU financial advisor or ACU branch manager if you are the least bit concerned. We can figure out the future together.  

Rest assured that as an Assiniboine Credit Union member, all your deposits and interest are 100% guaranteed, without limit, by the Deposit Guarantee Corporation of Manitoba (DGCM). DGCM does not guarantee non-deposit instruments, such as common shares, surplus shares, preferred shares, mutual funds and self-administered RRSPs that are not deposits (e.g. equity shares, mutual funds).

Patience

We expect we’re going to be extra busy answering calls and emails for people who prefer not to come to a branch. Thank you for your patience, in advance. Our contact centre is 1-877-958-8588 or 204-958-8588 or email CU@ACU.ca.

Fraud

It’s at times like this that cyber thieves find opportunities to take advantage of the situation. Please remember ACU will never send you unsolicited emails or phone calls asking for passwords, PINs, credit card or account numbers. Don’t open attachments that come in an email or click on links that come from strangers. Protect your savings. If you are a user of e-Transfers, set up your account to take auto-deposits as that is the most secure way to accept funds to your account.

Protect your health

And above all protect your health. Join us in following the best advice of health agencies (Government of CanadaGovernment of Manitoba and World Health Organization) on how to stop the spread of COVID-19.

Business support

ACU is here to help local businesses through the CEBA program Expand/Collapse

Winnipeg, MB – July 10, 2020

We want to assure you that ACU is here to help by providing assistance to Manitoban businesses through the Government of Canada’s Canadian Emergency Bank Account (CEBA) program.  As of July 10, the updated changes have been included, and all businesses are now required to apply under the new rules.

What is the CEBA program?

  • An interest-free loan of up to $40,000 to help small businesses and not-for-profits to help pay non-deferrable operating costs as a result of COVID-19
  • Up to $10,000 of the loan amount will be forgivable if $30,000 is paid back prior to December 31, 2022
  • Funds from this loan can be used to pay non-deferrable operating expenses including payroll, rent, utilities, insurance, property tax and regularly scheduled debt service
  • If the loan is not repaid by December 31, 2022, it can be converted to a 3-year term loan at an interest rate of 5%

Who is eligible?

The application process provides Government of Canada program requirements through a series of attestation questions. Here are some of the main eligibility requirements and the information you need to have on hand to apply (find more detailed information one the CEBA website):

If your business paid between $20,000 to $1,500,000 in total payroll:

  • Your organization's 2019 T4 Summary of Remuneration Paid (T4SUM). If you cannot locate your T4SUM, please contact the Canada Revenue Agency or your payroll provider.
  • Your business has a 15-digit Canada Revenue Agency Number.
  • You agree to use funds from this loan to pay for operating costs that cannot be deferred, such as payroll, rent, utilities, insurance, and property tax.
  • You are not applying for this loan at any other financial institution.

If your payroll is lower than $20,000, in addition to the above, you will need:

  • A 2018 or 2019 tax return; and
  • Proof of eligible non-deferrable expenses of between $40,000 and $1,500,000 (these expenses are defined in the application but include expenses such as rent/lease, insurance, property taxes, utilities, scheduled debt payments). Satisfactory completion of all necessary documents, required under the program. Eligibility criteria under the program is subject to change at the discretion of the Government of Canada.

What you will need to apply:

Before you begin your application, be sure to check the CEBA website for the most up-to-date information on how to prepare.  If your payroll is between $20,000 and $1,500,000 click on the Payroll Stream sub-bullet.  If your payroll is lower than $20,000 then choose the Non-Deferrable Expenses stream sub-bullet.

The Canada Emergency Business Account program will end on October 31, 2020, subject to change at the discretion of the Government of Canada.

As always, if you have questions please contact your ACU account manager.  If you don’t have an account manager please call us at 204.958.8588 (toll-free 1.877.958.8588) and we will set up an appointment to help you through the process.

Additional business resources Expand/Collapse

Winnipeg, MB - June 3, 2020

If you would like to discuss this option further, check our Business Financial Centre and our Community Financial Centre web pages for detailed contact information.
CEWS is a new benefit that the Government of Canada has established to help Canadian employers whose business’ have been affected by COVID-19, they may be eligible for a subsidy of 75% of employee wages for up to 24 weeks, retroactive from March 15, 2020, to August 29, 2020. This wage subsidy will enable you to re-hire workers previously laid off as a result of COVID-19, help prevent further job losses, and better position you to resume normal operations following the crisis.

For more information on the CEWS click here.
CRA Direct Deposits for business members:
Business Members can now use ACU Online Banking to sign up for direct deposit for CRA payment such programs as the Canada Emergency Wage Subsidy (CEWS).

By enrolling for CRA Direct Deposit, all amounts paid to you by the CRA will be automatically deposited into your bank account

How to sign up for direct deposit:
  • you can sign up for CRA direct deposit using your desktop or laptop by visiting ACU’s Online Banking – My Accounts – Account Services – Set up CRA Direct Deposit.
  • You can also sign up for direct deposit through My Account or by using the MyCRA and MyBenefits CRA apps from your mobile device, or through ACU. For more information and ways to enroll for direct deposit, go to canada.ca/cra-direct-deposit.
  • To be eligible to enroll for CRA direct deposit for businesses, your business must have a valid 15 digit business number and one of the following CRA program accounts:
    • RT – Goods and Services Tax/Harmonized Sales Tax
    • RP – Payroll
    • RC – Corporate Income Tax
*Note that you will need to sign up your payroll account (RP) to receive the CEWS by direct deposit.

For additional help, we’ve included some how to steps in this pdf.

Important to note:
  • If you are already registered for CRA Direct Deposit, you don’t need to register again unless you want to update your banking information. You can verify your direct deposit information through CRA’s online self-service portal at My Account.
  • Once you provide consent through ACU for your banking information to be shared with the CRA, your direct deposit information will be updated the following day.
Canadian taxpayers are eligible for the direct deposit enrolment service. If an individual has never filed a tax return with the CRA, they are not eligible to sign up for the CRA direct deposit service through their financial institution, including ACU.

Help and support for ACU business members Expand/Collapse

Winnipeg, MB - March 27, 2020

As the COVID-19 pandemic continues to evolve, we want to assure you that we are doing everything we can to support your business through these challenging times. The health and well-being of our members, staff and the community is our top priority, and because of this, we made some changes to how members and staff interact.

We have temporarily closed both the Business Financial and Community Financial Centres at our 200 Main location. Although the doors may be closed, staff are still working and able to serve you over the phone and via email.

Our Business and Community Account Managers know that you may have to make important financial decisions in the coming months, but you don’t have to do that alone. We will work with you to assess your business needs and determine the best options to provide relief. This could include the ability to defer commercial loan and mortgage or create an interest only payment to help your business.

Check our Business Financial Centre and our Community Financial Centre web pages for detailed contact information. We are working hard to answer all your questions, and we thank you for your patience in advance. If you are unable to reach your Account Manager, please leave a message and we will get back to you as quickly as they can.

The Government of Canada has announced its Business Credit Availability Program (BCAP) that includes measures to help ease the impact of COVID-19 on business activity. You can access the details on BCAP on the Government of Canada website or contact us and we can review them with you.

For the latest COVID-19 business updates by the Government of Canada, visit Resources for Canadian Businesses: COVID-19 and Canada’s COVID-19 Economic Response Plan: Support for Canadians and Businesses.

If you have urgent questions or need financial support, you can reach us at 1-877-958-8588 or 204-958-8588 or email us at CU@ACU.ca.

 

Online BankingExpand/Collapse

Find Branch/ATM

Enter address, postal code or branch name