Lost or Stolen Cards

Contact ACU immediately if your debit card or Collabria Visa card is lost, stolen or if you're aware of it being misused. Sooner, the better.

If your debit card is lost, stolen or being misused:

During regular business hours

Monday to Friday, 8am – 8pm (CST)
Saturday, 9am – 4pm (CST)

Call 204-958-8588 (toll-free 1-877-958-8588)
At the prompt, press 2 to talk to a member service specialist

Outside of regular business hours

Call toll-free 1-888-277-1043. Request that your debit card be cancelled. Then get in touch with us during regular business hours the next day and we'll arrange for a new debit card and answer any questions or concerns. 

If your Visa card is lost, stolen or being misused:

Please call Collabria Visa Cardholder Service immediately. If possible provide when and where your card was lost/stolen and the last authorized transaction on the card.

Call toll-free 1-855-341-4643 - 24 hours a day, 7 days a week.

Note: If you are reporting the loss of an existing Mastercard, call CUETS at 1-800-567-8111.

Protecting your personal information

We're very serious about protecting your personal information and you should be too. Learn more about your legal responsibilities regarding your identity and security: 

 

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