Contact Us

You’ll receive important updates by email, phone or mail. Plus, having your up-to-date contact information allows us to protect your accounts and ensure the continued accuracy of our records.

Please provide us with your up-to-date contact information:

  • Through ACU Online Banking: Proļ¬le and Preferences > Change Contact Information
  • Call us at 204.958.8588 (toll-free 1.877.958.8588)
  • Visit a branch and speak with our friendly staff

Important information about password protected documents

Password protected documents will not be received by the ACU or Outlook Financial. ACU and Outlook Financial uses a secure email program for sending and receiving documents – please speak with an agent to send and receive these documents.


Important member resources

Personal mortgage & loan support:

If you’re looking to skip a payment on your loan or mortgage, you can book an appointment to speak with an ACU advisor here. Make sure to select the “Skip Payment” option in the “Borrow” menu. Our financial advisors will be able to explain what you need to consider and what your options are.

How to set up online banking for personal and business accounts

ACU is here to help local businesses through the Canadian Emergency Bank Account (CEBA) program

All Canadians are being impacted by the COVID-19 pandemic including local businesses.

We want to assure you that ACU is here to help by providing assistance to Manitoban businesses through the Government of Canada’s Canadian Emergency Bank Account (CEBA) program. Find out more here.

Member Communication Centre

If you have questions or would like to reach one of our branches, contact our Member Communication Centre.

Phone: 204.958.8588 (toll-free 1.877.958.8588) 
Fax: 204.958.7348 (toll-free 1.855.299.5566)
Book an appointment
Email*: cu@acu.ca
Online message form: Contact Form

Monday to Friday, 8am to 8pm (CST) 
Saturday, 9am to 4pm (CST) 
Holiday hours, check here

Hearing impaired option

Manitoba Relay Services provides an operator-assisted service.

  • using your TTY machine, please dial 711
  • using your computer, please log in to mts.ca/IPrelay.

Report lost or stolen cards

Uh oh! Get in touch with us immediately if you become aware of any loss, theft, misuse, or unauthorized use of ACU debit or credit cards.

Find a branch/ATM nearby

Use our handy branch locations map to pinpoint the one nearest you.

Secure Email

Use Secure Email whenever you need to send personal identifiable and financial information to an Assiniboine Credit Union representative.

Corporate office

Here's our physical address:

Assiniboine Credit Union
6th Floor, 200 Main Street 
Winnipeg, MB R3C 1A8 
Monday to Friday, 9am to 4:30pm (CST)

And you can postal mail us here:

Assiniboine Credit Union
200 Main Street 
Box 2, Station Main 
Winnipeg, MB R3C 2G1

*Our email cu@acu.ca is published for the purpose of communicating about the products and services we offer. In accordance with Canada's Anti-Spam Legislation, it does not constitute our consent to receive unsolicited commercial electronic messages.

 

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