1. What is Mobile Banking?
2. Will Mobile Banking work on my mobile phone?
3. What can I do using Mobile Banking?
4. What does it cost to use Mobile Banking?
5. I want to sign up now. How do I get started?
6. How do I know my personal and financial information is safe?
7. What if my mobile phone is misplaced, lost or stolen?
8. Will Mobile Banking work outside Canada?
9. How do I send a text message on my mobile phone?
10. I have changed carriers and/or have changed phone numbers. Will Mobile Banking work?
1. What is Mobile Banking?
Mobile Banking is the ability to get account information through your mobile phone. Whether you're shopping at the mall, hanging out at a friend's place, or eating at your favorite restaurant, with Mobile Banking you have access to balances and transaction history right at your fingertips. Just register your mobile phone in CU@HOME, and start Mobile Banking today!
2. Will Mobile Banking work on my mobile phone?
Mobile Banking will work on most mobile phones that are less than 5 years old and support text messaging. However, if you are experiencing problems, please check with your carrier for details on fees, accessibility, and delivery time.
3. What can I do using Mobile Banking?
With Mobile Banking, you can see the account balance and recent transaction history of any account you set up. Just register your mobile phone in CU@HOME, and start Mobile Banking today!
4. What does it cost to use Mobile Banking?
There is no cost to use Mobile Banking at this time. However, standard text messaging rates may apply, depending on your provider and plan. Please check with your mobile carrier for information on any charges for sending and receiving text messages that are applicable to you.
5. I want to sign up now. How do I get started?
Getting started is easy. If you aren't already using CU@HOME, see our Getting Started page.
If you have a mobile phone that supports text messaging and you are already using CU@HOME online banking, follow these simple steps:
- Have your mobile phone handy, and log in to CU@HOME.
- Click MY PROFILE and choose Mobile Banking on the left-hand side of the page.
- Enter your mobile phone information.
- You'll receive a text message on your mobile phone with your pass code.
- Confirm your pass code on the Mobile Banking page.
- Select the accounts you want to access with mobile banking. You can change the account nickname to something easy for you to remember (note that nicknames must be unique).
6. Is my personal information as secure in Mobile Banking as Online Banking?
Your personal information is always secure because the only information that is transmitted is your account balance or your recent account activity. Even if you lose your phone, no one will be able to make changes to your account, steal funds or find your personal information. You can also cancel or temporarily disable mobile banking through CU@HOME.
7. What if my mobile phone is misplaced, lost or stolen?
If you have temporarily misplaced your mobile phone (e.g. you left it at work), you can Disable Mobile Banking by visiting the Mobile Banking Preferences page within CU@HOME. Once you locate your mobile phone, simply go online and Enable the feature again.
If you have lost your mobile phone or if it was stolen, please contact your mobile carrier immediately and follow your mobile carrier's recommended procedures. In addition, you can delete your mobile phone completely from Mobile Banking by visiting the Mobile Banking Preferences page within CU@HOME.
8. Will Mobile Banking work outside Canada?
This service is designed to work on mobile phones from a Canadian mobile carrier on a Canadian mobile network. However, if your Canadian mobile carrier has a roaming agreement with a foreign carrier, you can expect Mobile Banking to work. However, please note that the service outside of Canada is on a best efforts basis only.
9. I have never used text messaging on my phone before. How do I send a text message on my mobile phone?
Please refer to your owner's manual for your mobile phone on how to send a text message, or contact your carrier on how to obtain a manual.
10. I have changed carriers and/or have changed phone numbers. Will Mobile Banking work?
Even if your phone number remains the same, as a security precaution Mobile Banking will not allow access. If you send a text to MONEY (66639), you will get an answer back that instructs you to log in to CU@HOME to update your mobile preferences to indicate a change of provider. You are then ready to use mobile banking again.