CU@HOME Internet Banking

CU@HOME, Assiniboine’s Internet banking service, gives you secure, anytime online access to your accounts and banking services.

You can log in to CU@HOME at the top right corner of our website.

With CU@HOME, you can:

  • Access your account information any time 
  • Check account balances
  • Obtain account activity for a select account or for all accounts including transaction date, description of transaction, transaction amount, account balance and other transaction details
  • Access your e-statements
  • Transfer funds between accounts and memberships (agreement must be signed)
  • Pay bills and view your updated accounts at the same time
  • Delete same day bill payments
  • Add or delete bill payment vendors
  • View and print all details on both the front and back of cleared cheques
  • Place an order for cheques
  • Check your MasterCard balances
  • Check your Credential Direct balances

What you need to use CU@HOME

  1. Access to the Internet.
  2. A Member Card with a Personal Access Code (PAC).
  3. A personal computer with a minimum 800 x 600 display resolution.
  4. A web browser with 128-bit encryption.

Two ways to sign up for CU@HOME

  • Call the Member Communication Centre at 1.877.958.8588 and tell us that you want to sign up. After asking you some identification questions, we will give you a Personal Access Code (PAC) right away and then you will have immediate access.
  • Visit one of our branches to sign up. We’ll give you a Personal Access Code (PAC) right away and you will have immediate access.

Using CU@ HOME for the first time

You can access CU@HOME from the top right corner of any page of the ACU website.

  1. The first time you log in, an Access Agreement appears. You must read and accept the agreement in order to use the online banking features.
  2. On the first login page, enter your 16-digit ACU Member Card number, and click Login.
  3. On the second login page, enter your Personal Access Code (PAC) you received from ACU, and click Login. As a security measure and technical requirement, you must change your PAC the first time you log in. Your new PAC must be between 5-8 digits and must be numeric.
  4. CU@HOME takes you to the page where you are able to complete authentication information that will be used in future logins.

Member-to-Member Transfer feature

You can transfer funds to another Member’s account at Assiniboine. First you must sign a Member-to-Member Transfer Agreement giving us the go-ahead to set up the transfer from your account to the other membership.

e-Statement feature

e-Statements are identical to paper statements – including cheque images – but offer the added convenience of paperless storage, secure anytime access and receipt of your statement sooner than by mail. There is no need to print copies for your records; e-statements are archived for seven years from date of issue, starting November 14, 2008 when we converted to our current banking system.

Bill payment feature

You can pay your bills online using CU@HOME.

With the migration to the new banking system, you no longer need to register to pay bills. Just select from the list of over 6000 local and national vendors.

After you sign in to CU@HOME, click on the Payments tab where you can add or change bill payees. You can then select Pay Bills to pay your bills, or choose one of the other options such as Scheduled Payments to set up future-dated payments.

Steps for easy bill payment

  1. Click on the Payments tab at the top of the CU@HOME page.
  2. Click on the Pay From drop down arrow to display all available accounts. Click on the account from which to pay the bill(s).
  3. Under Pay Payee, click the checkbox beside each payee you wish to pay. The Payment Date will default to today's date. You can choose a future date if required.
  4. Insert the amount.
  5. Click on Pay Bills to proceed with the payment.

After you sign in to CU@HOME, you can make changes to your bill payee list. Click on Pay Bills and then choose Add Payee or Delete Payee to make changes.

Technical support

If you need technical support, contact the Member Communication Centre at 1.877.958.8588 (8am to 8pm Monday to Friday, and 9am to 4pm Saturday) or e-mail cu@assiniboine.mb.ca